Last updated: 31 October 2026

This Privacy Policy explains how Charge&Go Mobility Pvt. Ltd. ("Charge&Go", "we", "us") handles personal information connected with our website, enquiries and vehicle rental services. Our rental desk is in Nayabazar, Pokhara, Gandaki, Nepal.

1. Information you provide

When you contact us or send a booking request, we collect the details you provide, such as your name, email address, phone number, message, preferred vehicle, rental dates, route, and pickup and return points. If you use a customer account, account and rental details may also be associated with that account.

For rentals, we collect and keep a copy of your passport or citizenship certificate. We also keep the rental agreement, which is completed on paper in Nepali and signed by the customer. Self-drive drivers need a valid driving licence. The rental desk will explain which documents are needed for your booking. Please provide documents only through a channel agreed with the desk, and do not include identity documents, card details or other sensitive information in a general enquiry unless requested for a specific purpose.

Rental records may include the agreed quote, payments and any deposit, handover and return checks, and correspondence about your booking. Sending a booking request itself does not charge you or confirm a reservation.

2. Why we use information

We use information to answer enquiries, check availability, prepare a quote, verify the documents needed for a rental, arrange handover and return, communicate about your trip, maintain rental and payment records, resolve complaints or incidents, and meet applicable legal obligations. We request information relevant to these purposes. Where consent is required, we seek it before the relevant collection or use.

Providing booking or contact details is for handling your request; it is not blanket permission to use your information for unrelated purposes. If required information is missing, we may be unable to confirm a rental or respond fully to your enquiry.

3. Keeping customer information private

We do not sell customer data or share customer records with other businesses or individuals for their own use. Charge&Go staff access information as needed to handle your enquiry, verify rental documents, manage your rental and keep the related records.

Our website and CRM are powered by Rentrovia. Information submitted through the website or stored in the CRM is processed through that system to provide the service. This is separate from sharing customer records with outside parties for their own purposes. We may disclose information if required by applicable law.

4. Website technology and external services

The website and its service providers may process technical information, such as IP address, browser and device information, and session or security records, to deliver and protect the service. Cookies or similar browser storage may support essential functions such as signing in and maintaining a session. You can manage browser storage in your browser settings; restricting it may affect some functions.

If you follow an external link or use an external communication or payment service, that provider's privacy terms also apply. Avoid sending passwords or full payment-card details by email or in website messages.

5. Keeping information

Our retained records include passport or citizenship copies and signed Nepali paper rental agreements, as well as relevant booking records. We keep information for the purposes described above and for any period needed for applicable record-keeping obligations or unresolved rental, payment or legal matters. The relevant period depends on the type of record and the circumstances; this policy does not set one fixed period for every record.

We keep both paper and electronic customer records private and limit access to people who need them for the purposes described in this policy. No website, storage system or communication channel can guarantee complete security. Contact us promptly if you believe information connected with your booking has been exposed or misused.

6. Your choices and requests

You can contact the rental desk to ask about the information we hold about you, request correction of inaccurate details, or request deletion or withdrawal of consent where applicable. We may need to verify your identity before acting. Some records may need to be retained for legal obligations or an unresolved rental or dispute; we will explain any relevant limitation.

This policy does not limit rights available under applicable Nepalese privacy law, including the Privacy Act, 2075.

7. Updates

We may update this policy to reflect changes to our services or information handling. The date above identifies the latest version. Any additional notice or consent required by law will still apply.

8. Contact Charge&Go

For privacy questions or requests, email [email protected], call +977 9822461631, or contact our desk in Nayabazar, Pokhara, Gandaki, Nepal. Include only the details needed to identify your enquiry or booking.

See our Terms & Conditions for booking and rental information, or contact us before making a request.